Customer Service Solutions
Convergys has been a frontrunner and strategic partner in providing client service solutions to the Automated Customer Communications trade for over thirty years. Solutions embrace wireless client service, cable client service and medium technical support. Our experience has helped industry leaders manage all aspects of the client lifecycle effectively, reducing prices and up client loyalty.Unfortunately, the automatic tools in use these days area unit typically antiquated and insulated. Frequently, automation is siloed, with thousands of forms and templates for making statements, letters, e-mails, and alternative communications controlled and used solely inside the various disparate components of the corporate. several life insurers area unit turning to trendy document communication systems to ascertain a standard platform for content design, creation, and delivery management for his or her huge volumes of documents. These modern solutions will give clear, consistent, and correct communications, and supply the flexibility to change every relevant communication. trendy document communication solutions can even manage and track each print and e-delivery of client communications to provide superior results. once all of your Automated Customer Communications touchpoints area unit integrated—web, client service, promoting communications, purpose of sale—you will continually learn a lot of concerning all customers, their shopping for and repair history, preferences and issues, therefore you'll be able to increase the connection of your communications and offers.